Thermador Hood CONNECT and 2 Flashing: Home Wi-Fi Connection Failed

What CONNECT + 2 flashing means

On Thermador Masterpiece chimney wall hoods, island hoods and VCI3B/VCI6B custom inserts with Home Connect, flashing CONNECT and 2 lights mean the hood could not establish a connection with your home Wi-Fi within 2 minutes. The manual describes this as a connection problem, not a breakdown, so the hood still runs as a hood. Pairing can simply be retried.

Usual causes of CONNECT + 2 flashing

Wi-Fi out of range
Connection attempt failed

✓ A safe check worth trying

1. Check that your router is on and other devices connect. 2. Move the router or its range extender closer if possible. 3. Repeat the Home Connect pairing from the beginning. 4. If it keeps failing with a strong signal, call us and we check the hood.

! Why you should stop here

Network setup is on your side, so we separate it from the hood.
We check the hood's connection hardware.
The price is in writing.

Taking off a panel yourself does not by default void a manufacturer warranty, yet it can lead to accidental damage, and some manufacturers attach their own service terms. Read your warranty paperwork, or ask us, before you decide.

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More Ventilation Hood codes

CONNECT light turns offThermador Hood CONNECT Light Turns Off: App Connection Failed FILTER icon blinking / litThermador Hood FILTER Icon Blinking or Lit: Clean-Filter Reminder Flashing LED D (grease filter saturation)Legacy Thermador HGSW Hood Flashing LED D: Grease Filter Cleaning Reminder

CONNECT + 2 flashingCONNECT + 2 flashing questions

Does the hood still vent when CONNECT flashes?

The manual describes only a failed connection. Try the fan and light to confirm they work, and call us if they do not. Venting is separate from the app.

What does the 2 mean?

The manual describes CONNECT and the 2 light flashing together when the hood could not connect to Wi-Fi within 2 minutes. Pairing can then be tried again.

Do I need a visit?

Try the router and signal first. If the hood still will not connect with good signal, we can take a look at it. We check the hood only after the network is ruled out.