Thermador Microwave Keypad Not Responding: A Reset to Try First

What E11 points to

Thermador documents E11 as a touch-button problem that condensation on the keypad can cause. It is not described as a control-board failure. Steam from cooking, a humid kitchen, or a recently cleaned panel can leave enough moisture on the glass to confuse the touch sensors.

Thermador’s own first step

1. Wipe the control panel completely dry with a soft cloth.
2. Cut power to the unit at the fuse box.
3. Wait about 10 seconds.
4. Switch it back on and try the controls again.

Plenty of owners find that this simple routine brings the keypad back, and it costs nothing to try.

Small habits that help

Wipe the panel with a barely damp cloth rather than spraying cleaner near it, and dry it right away. Run the ventilation when cooking produces a lot of steam.

When it does not clear

Suppose the keypad still ignores your touch after drying and a complete power cycle. Doing the reset again will not help. That is when a diagnostic visit makes sense. We test the keypad and the board behind it, and replace only the part that has really failed. See our entry for E11 and the main microwave repair page for more.

Keypads that respond to some touches and not others can mean moisture has crept beneath the glass. Avoid pressing hard on the panel, and tell us which keys work when you describe the problem.

When you contact us, tell us whether the keypad is completely dead or only ignores certain keys. We provide a written price before work starts, and the repair is covered by our 30-day workmanship warranty.