True Convection is the feature that sets the PRL364JDG apart for many owners. It circulates air from a third heating element so several sheet pans can cook at once, and when it works well, nobody thinks about it. When it fails, the first signs are cookies browned on one tray and pale on another.
We check the convection fan and its motor first, then the element that heats the air, and finally the temperature sensor, because each can cause the same uneven result. Self-Clean in 2 hours is the other demanding feature: the cycle runs very hot, so the latch, the lock motor and the sensors are inspected when it fails.
The Star Burner is serviced like any gas burner: clean ports, seat the cap, test the spark. Thermador lists the model without a successor, and the page gives little more detail, so we confirm ratings from the nameplate during the visit.
The fan may be slow, the third element weak or the sensor off. Any of these makes the oven distribute heat poorly. We test each part rather than replacing the fan first.
Their hydraulic dampers lose pressure over time or leak. The door then drops or closes harder. We replace both hinges together so the door stays level.
On the nameplate inside the oven frame or behind the drawer. We read it to confirm gas type and electrical ratings before testing.
Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.