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PRG366WH

Thermador PRG366WH

What we most often repair on units like this

  1. Burners that fail to ignite
  2. Oven igniter glows while the main burner stays dark
  3. Bake or broil heat wandering away from the dial
  4. Continuous grates sitting unevenly along the row of six
  5. Home Connect app that will not pair

Take the PRG366WG’s six-burner idea, fit it into a Pro Harmony body only 24 3/4” deep, and the result is the PRG366WH, whose oven shrinks to 4.9 cu ft and whose output dips to 120,000 BTU. Both oven and cooktop burn gas, so we isolate a specific burner or the oven before assuming they share a cause.

The six burners sit under three continuous grates. If one rocks, we check it for warping before drawing conclusions about the burner below.

A frequent report is an oven igniter that glows orange while the main burner never lights. If a burner or the oven keeps refusing to light, and you can smell gas, shut the range’s gas valve before anything else. Calls on older units usually begin at the igniters.

Key features

  • All-gas Professional Range, 36'' wide, Pro Harmony standard depth, with 6 open gas burners
  • Cooktop output of 120,000 BTU
  • A gas oven at 4.9 cu ft with four modes (Roast, Bake, Convection Bake, Broil)
  • A TFT display, and three continuous grates
  • Home Connect WiFi, 120V/15A
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PRG366WHPRG366WH questions
How do the PRG366WH and PRG366WG differ?

Six burners and gas throughout either way. The WH gets 4.9 cu ft and 120,000 BTU from its 24 3/4'' Pro Harmony body; the WG gets 5.7 cu ft and 127,000 BTU from its deeper Pro Grand body.

The igniter in my oven is glowing orange but nothing lights. Now what?

Often the igniter is not drawing the current needed to release the safety valve, or the valve is stuck closed. This is work for a technician, not for repeated tries.

Could a rocking grate be a sign of a gas problem?

Not by itself. A grate that rocks is usually warped or sitting on a bent support, which we inspect before looking at the burner. That is why we check the gas valve before replacing anything.

Request service

Schedule service for your PRG366WH

Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.