If you are looking at a PCG364GD, your kitchen probably has a 36-inch opening with a hood overhead and a griddle that gets used on weekends. Two 18,000 BTU Star Burners sit across the front, which puts the highest heat right where cooks lean in, and the non-stick griddle takes grease that finds its way into the burner bowl below.
On a service call we start with the griddle burner and its igniter, then compare flame height among the four burners. A 15 A supply feeds the lighting and igniters, so we check that outlet and the LED down lighting as well. Those lights live in the same cooking-hour heat, and a loose connection is common.
The listed successor is PCG364WD. We compare part numbers on your rating plate before ordering anything.
In many cases the griddle burner is reachable from above once the grates and burner cap are lifted. If the igniter or valve needs work, we say so before pulling the unit out.
Grease or debris in the burner ports is the usual cause. After cleaning, we check the orifice and gas pressure to be sure the output is balanced.
Yes, the lights run separately from the gas flow. We still test the supply and wiring, since the same outlet powers the igniters.
Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.