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Error code · Coffee Machine

Thermador Coffee Machine “Descaling / Cleaning / Clean & Descale program required!” messages

These periodic messages on a TCM24TS or TCM24PS say a service program is due. They are routine reminders, not damage warnings. If descaling is skipped for too long, the manual says Descaling program is overdue. Device…

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Code
Descaling / Cleaning / Clean & Descale program required!
Appliance
Coffee Machine
Brand
Thermador
Warranty
30-day workmanship

What Descaling / Cleaning / Clean & Descale program required! means

These periodic messages on a TCM24TS or TCM24PS say a service program is due. They are routine reminders, not damage warnings. If descaling is skipped for too long, the manual says Descaling program is overdue. Device will shortly be locked. appears, and you should run it immediately. Doing the program when it first asks avoids the lock.

Usual causes of Descaling / Cleaning / Clean & Descale program required!

  • A cleaning or descaling program that is due
  • A descaling program left overdue
✓ A safe check worth trying

1. Read which program is requested: descaling, cleaning, or both. 2. Follow your manual's steps for that program, with the right cleaner and a full tank. 3. Run it to completion without interrupting. 4. Do not ignore the overdue warning. If the message returns right after a finished program, call us.

! Why you should stop here
  • A message that returns after a completed program suggests a counter or sensor problem.
  • Skipping the program too long can lead to the machine locking, which is more hassle than the program itself.
Taking off a panel yourself does not by default void a manufacturer warranty, yet it can lead to accidental damage, and some manufacturers attach their own service terms. Read your warranty paperwork, or ask us, before you decide.
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Descaling / Cleaning / Clean & Descale program required!Descaling / Cleaning / Clean & Descale program required! questions
Can I ignore these messages?

Only for a while. If descaling is skipped, the manual says Descaling program is overdue. Device will shortly be locked. appears, and the program should be done immediately.

Is this a breakdown?

No. These are periodic reminders that a service program is due, and they are routine. Running the program as your manual describes clears the message, and the machine carries on as before.

What if the lock has already appeared?

Run the descaling program as soon as possible, following the manual. If the machine still stays locked afterward, call us and tell us what the display shows.

Request service

Is Descaling / Cleaning / Clean & Descale program required! still showing?

Our technician checks it in your home and hands you a written price before touching anything.

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