Owners who want the PRD364WDHU’s four burners and griddle in a shallower body choose this version: Thermador’s standard Pro Harmony cabinet depth of 24 3/4” instead of the deeper Pro Grand cabinet on the PRD364WDGU. The price of that depth is a smaller oven, 4.9 cu ft.
Like every dual-fuel range, it is really two appliances sharing a case. Burner and griddle ignition belong to the gas side, while electric bake, broil, and convection belong to the oven, and we diagnose them separately.
When someone reports that the range ignores remote commands, the cause is a Home Connect connectivity matter and not necessarily a cooking one, so we try the physical controls first. With a gas smell and a burner or griddle that will not light, close the range’s gas valve before anything else.
Cooktops match, with four burners and a griddle on a 36'' dual-fuel body. What changes is cabinet depth: 24 3/4'' (Pro Harmony) with a 4.9 cu ft oven here, against 27 7/8'' (Pro Grand) and 5.7 cu ft on the WDGU.
Look at the fan that drives convection, and at the heating element that serves it, since the main bake element is evidently fine. We then confirm with a test cook so you can see the result.
No. The app only mirrors what the range reports. Tell us what the burners and oven do, and we sort out the rest on site.
Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.