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PCG364WD

Thermador PCG364WD

What we most often repair on units like this

  1. Gas odor means closing the shutoff valve before checking the burners or the griddle plate
  2. Uneven griddle heat usually comes from the burner tube or the heat diffuser beneath the plate, not from a control
  3. Since these burners are sealed rather than pedestal-style, spills tend to stay on top, so look at the ports first when flames are uneven

Four sealed burners and a griddle share a 36-inch Professional top on the PCG364WD, which is rated at 72,000 BTU on natural gas and 60,000 on LP and carries ExtraLow simmer. In the box you get two pan supports of cast iron, the plate itself, and island trim.

The griddle is the part that raises the most questions. Its heat comes from a dedicated gas burner apart from the four on top, so a plate that cooks unevenly is traced back to that burner tube or to the diffuser plate sitting beneath the griddle. The surface burners and their knobs are not involved.

On the cooking side, sealed burners keep spills on top of the unit instead of letting them slip under, which changes the order of our checks. A lopsided flame sends us to the burner ports and cap seating first, and only then to anything deeper.

Key features

  • 36-inch Professional gas rangetop: four sealed burners and a griddle
  • Natural gas delivers 72,000 BTU overall and LP delivers 60,000 BTU
  • ExtraLow simmer ability
  • Porcelain-and-steel top with cast-iron grates
  • Two cast-iron pan supports, the griddle and island trim ship in the box
→Codes

Codes this model may display

PCG364WDPCG364WD questions
Why is one side of my griddle cooler than the other?

The griddle has a burner tube and diffuser plate of its own. A tube that needs cleaning or realigning, or a diffuser that has shifted, produces a hot and cold pattern across the plate.

Are the surface burners and the griddle connected?

They share the gas supply but not the burner. The griddle heats from its own burner, so trouble with the plate does not usually mean the four cooking burners have failed.

What should I clean before calling about an uneven flame?

With the cooktop cool and the gas off, wipe the burner cap and clear the ports with a soft brush. Reseat the cap flat. If the flame is still ragged, we will take a closer look.

Request service

Schedule service for your PCG364WD

Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.