Open the control on the PRD364WLGU and you meet a color TFT display and Home Connect, which makes it one of the more connected 36-inch ranges. It pairs four Star burners, each with an ExtraLow setting, with a 5.7 cu ft electric oven, so service here is often a matter of sorting gas problems from electronic ones.
The box includes a nozzle set for liquid gas, which tells us that the burners may have been converted for propane. We confirm the fuel type and the nozzle set before testing flame quality, since the wrong orifice gives a yellow, lazy flame. The supply is 240/208 V, 30 A with no plug, so a loose terminal block connection is checked early when the oven is slow.
The TFT display is the first place a software or wiring concern shows up. We test the touch response, power cycle the control, and only then examine the board. Thermador shows this model as listed, with no successor named.
Usually the connection is the issue, not the oven. After a router change, the range must be paired again. If pairing still fails, we check the module and the control for a deeper problem.
It can. This range ships with a liquid gas nozzle set, and mismatched orifices produce a weak or yellow flame. We verify the fuel and the orifice before adjusting anything.
Moisture, a loose ribbon connector or a failing control can all slow it. We reset the control first, then inspect the connectors before suggesting a replacement board.
Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.