A griddle, four burners and a probe that reads food temperature at several points: the PRG364WDG is built for people who actually use a range. That makes the multi-point meat probe and the griddle the two parts we test first on a call, since they are used often and live in hot, greasy conditions.
Probe trouble usually starts at the jack in the cavity wall, which collects grease, or at the probe’s own cable, where repeated bending causes breaks. Griddle trouble usually starts at the burner under it. The 94,000 BTU of total gas input and the 22,000 BTU burner should give a strong, even flame; a weak or yellow one points to a port blockage or a supply restriction.
Thermador lists the PRG364WDG, and its predecessor PRG364JDG is shown as no longer available. The Color TFT display and Home Connect are on the 120 V circuit, so we confirm the outlet and plug first.
Push the plug in fully, clean the jack and try again. If the oven still does not recognize it, the cable or the socket is likely damaged, and we test both before replacing a part.
The burner under the plate may be partly blocked or its flame uneven. We clean the ports and check the flame pattern, then confirm gas supply if the problem remains.
The high heat is meant for the cavity, but wiring and the control are stressed too. We check latch, sensor and the control power if a cycle ends early.
Request a visit online in about a minute or phone our coordinators. Close-in neighborhoods often see a same-day slot; the outer counties usually get the next day across Houston.