Two cooking spaces share one front panel on the MEDMC301JS, a 30-inch combination wall oven from the Masterpiece Series. A True Convection oven of 4.7 cu. ft. sits beside a convection microwave of 1.5 cu. ft. Its CookSmart auto-program library, Sabbath mode and SoftClose hinges (one on each cavity) make it a busy appliance, used for family dinners and quick reheats alike.
The two cavities run mostly separate heating and control systems. So when only one side acts up, whether the oven will not heat or the microwave touch controls do not respond, we take that as a clue that the trouble is confined to that cavity and not to the front panel.
Thermador documents an E11 error on its microwave platform for unresponsive touch buttons, often tied to condensation, and we handle it here exactly as we do on its standalone microwaves. On the oven side we check the numbered “E” codes, the heating circuit and the door lock after self-clean. The microwave brings its own separate parts, so we keep the two diagnoses apart.
In most cases yes, because the two cavities have largely independent heating and control systems. Avoid the microwave and call us if you smell anything burning.
The oven cavity is tested the same way. The microwave cavity adds its own parts, such as a magnetron and a microwave control board, which a plain single oven does not have.
Thermador links that behavior, shown as E11, to condensation. Let the unit dry out with the door open. If it persists, the touch panel needs a technician's attention.
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